Refund Policy
Your satisfaction is our priority, and we want you to love your Alara Row purchase. If you are not completely satisfied, please review our refund policy below.
Refund Eligibility
You may request a refund within 28 days of receiving your order. Refunds are available under the following conditions:
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The item is damaged or defective upon arrival.
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The incorrect product was shipped to you.
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Your order did not arrive within the expected timeframe due to an issue on our end.
Note: Personalized or custom-designed mugs are non-refundable unless they arrive damaged or incorrect.
How to Request a Refund
To initiate a refund, please contact our customer support team at info@alararow.com with the following details:
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Your order number
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A brief description of the issue
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Clear photos of the item if it is damaged or incorrect
Once we have reviewed your request, we will provide further instructions on returning the product if necessary.
Refund Processing Time
If your refund request is approved, we will issue a refund to your original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We do not currently offer direct exchanges. If you need a replacement, we recommend requesting a refund and placing a new order for the desired item.